Shipping Policy
Thank you for visiting and shopping at Eleganza Milano. Below are the terms and conditions that make up our Shipping Policy.
At Eleganza Milano, we aim to provide you with clear estimates on processing and delivery times. While we strive to be efficient, we are a team of dedicated individuals, and perfection is our constant goal.
How to Place an Order
For security reasons, we do not accept phone orders. To place an order, follow these steps:
- Visit the product page of the item you wish to purchase.
- Select the desired quantity and click the "Add to Cart" button.
- You will be asked to create an account or log in to your existing account.
- During checkout, confirm or enter the shipping address and payment details.
- Once completed, proceed with the order.
Shipping Rates and Estimated Delivery Times
| Rate Name | Processing Time | Transit Time | Shipping Rates |
|---|---|---|---|
| Free Shipping | 1 - 3 Business Days (Mon - Fri) | 4 - 9 Business Days (Mon - Fri) | Free shipping |
Order Cut-off Time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Estimated Delivery Times and Processing Information
- Order Cut-off Time: 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
- Processing Time: Minimum: 1 day, Maximum: 3 days, Processing Days: Monday - Friday
- Delivery Time: Minimum: 4 days, Maximum: 9 days, Shipping Days: Monday - Friday
- Estimated Total Delivery Time: For all destinations: 5 - 12 business days (Processing Time + Delivery Time)
International Shipping Policy
Currently we ship to Italy, United Kingdom, Germany, United States, and the Netherlands. International delivery times may vary depending on the location and customs procedures.
Our Delivery Partners
- DHL
- BRT Bartolini
Tracking Information
Once your order has been shipped, we will send you an email with the tracking number. To track your package:
- Click the “View Order Status” link in the email to access the tracking page.
- Alternatively, copy the tracking number from the email and visit the courier's website (DHL or BRT Bartolini) to enter the tracking number and get real-time updates.
Note: if the customer refuses delivery or does not pick up their order within the specified time period (usually 5-7 days), we (merchants) are not responsible for the delivery refusal and cannot provide any refund.
Address Change
If your item has not yet been shipped, you can request an address change by sending an email to customer service at Support@eleganza-milano.com. Once an item has been shipped, we cannot guarantee address changes.
For further assistance, do not hesitate to contact us:
Phone: +39 (02) 81260204
Email: Support@eleganza-milano.com
Address: IFZA Business Park
26600 - 001
Dubai
United Arab Emirates
Note: The transaction on your credit card statement will appear as Eleganza Milano.
Store name: Eleganza Milano (part of New Global Vision | FZCO)
Correspondence address:
Business Park IFZA 26600 - 001, Dubai, United Arab Emirates
E-mail: Support@Eleganza-Milano.com
Phone: + 39 (02) 81260204
Opening hours:
Monday to Friday: from 8:00 AM to 6:00 PM.
Saturday and Sunday: from 10:00 AM to 4:00 PM.
Estimated response time: (30 minutes - 24 hours)
eleganza-milano.com/pages/contact