Return and refund policy

If, for any reason, you are not satisfied with your order, please contact us. At Eleganza Milano, we do everything possible to ensure our customers are completely satisfied with the purchased product.

Here are some frequently asked questions about our return policy:

What is the return period?

You can return a product within 30 days of receipt from our supplier.

What are the conditions?

Products ordered by mistake can be returned if they have not been used and are in the original packaging. Customized products, such as made-to-measure items, cannot be returned.

How long does it take to receive a refund?

A full refund will be made via the original payment method once we have received, checked, and confirmed that the products have not been opened. All customers must contact us after shipping the package and provide tracking details so that we can process the refund.

Most financial institutions take an average of 3-5 business days to process the refund.

Do I have to pay shipping costs for the return?

Yes, all customers are responsible for the shipping costs of the return. We recommend sending the return with a tracking option, as we cannot take responsibility for lost returns.

Can I return my product without contacting you?

You must contact us before sending the return, as the return address may differ from the one from which the original order was shipped.

How can I contact you?

You can contact us by email at support@eleganza-milano.com or fill out the form below. The team at Eleganza Milano works seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

My order is damaged, what should I do?

For quick processing, you can attach a photo showing the poor quality or damaged part of the item. The best photos are taken on a flat surface, where the logo and defect are clearly visible. This information will be used to assist you with your order and to prevent errors in the future.

If you have received a damaged or defective product, please contact us within 14 days of receipt.

It can happen that you are not satisfied with your order. In Eleganza Milano we want to make sure you are completely satisfied with your purchase. For this reason, we offer a return policy to ease your concerns. Below you will find the details of our return policy.

Important note on cancellations

Due to the rapid processing of bulk orders, it is not possible to cancel an order after it has been placed. We understand this may be inconvenient, but our logistics processes do not allow cancellations once the order has been confirmed.

General terms and conditions for returns:

  • Returns are accepted within 30 days of receiving the product.
  • The product must be unused, undamaged, and in the original packaging.
  • Liquids, such as some beauty products, must not be opened or used.
  • Make sure to attach the original receipt or purchase invoice.

Return

Not satisfied with your order or ordered the wrong size? No problem! You can return or exchange your order within 30 days of receipt.

Return in 4 simple steps

  1. Send an e-mail to Support@ eleganza-milano.com to request a return form. Please read the terms carefully in the form before returning the product to our sorting center.
  2. Fill out the return form.
  3. Ship your order along with the completed return form to the provided address. Please note that you are responsible for return shipping costs. Make sure the package has a tracking code.
  4. After receiving the package, we will refund the purchase amount to your bank account within 5 days.

Exchange in 4 simple steps (in case of size issues)

  1. Send an e-mail to Support@ eleganza-milano.com and indicate the order number and the new desired size. You will then receive an exchange form.
  2. Fill out the exchange form.
  3. Ship your order along with the completed exchange form to the provided address. Make sure the package has a tracking code.
  4. Once the package is received, we will send you the correct size free of charge.

Exchange in 4 simple steps (for defective products)

  1. Send an e-mail to Support@ eleganza-milano.com and attach photos or a short video of the defective product. Briefly describe the problem.
  2. Our team will validate the product after receiving the photos/videos.
  3. In case of positive validation, our team will send you a replacement product free of charge.
  4. Our customer service will provide you with tracking information for the shipment of the replacement product, so you can monitor its status.

If you have any questions, do not hesitate to contact us via e-mail: Support@eleganza-milano.com.

Our return address: Name: Lane 1177, Jianlan Road, Meixu Street Dayone Warehouse, Yinzhou Qu
Country: China
Province: Zhe Jiang Sheng
City: Ningbo Shi
ZIP: 315000

IMPORTANT NOTE: Before returning products to the return address, you must fill out the return form and attach it to the package. Contact our customer service via e-mail: Support@eleganza-milano.com to obtain the return form.

Store name: Eleganza Milano (part of New Global Vision | FZCO)

Correspondence address:
Business Park IFZA 26600 - 001, Dubai, United Arab Emirates

E-mail: Support@Eleganza-Milano.com

Phone: + 39 (02) 81260204

Opening hours:
Monday to Friday: from 8:00 AM to 6:00 PM.
Saturday and Sunday: from 10:00 AM to 4:00 PM.

Estimated response time: (30 minutes - 24 hours)

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